1. Introduction

Triorad (“we”, “our”, or “us”) provides an ISP CRM and Billing Management System with RADIUS integration. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

We may collect the following types of information:

• Account Information: name, email address, company name, phone number, and billing details.
• Service Data: subscriber records, RADIUS authentication logs, billing records, and network usage data processed on behalf of your ISP business.
• Technical Data: IP address, browser type, device identifiers, and cookies used for analytics and session management.
• Communications: messages you send us through contact forms, support requests, or email.

3. How We Use Your Information

• To provide, operate, and maintain our services.
• To process billing, invoices, and subscription management.
• To authenticate users and secure RADIUS sessions.
• To respond to support requests and communicate with you.
• To improve our platform, detect abuse, and meet legal obligations.

4. Data Sharing and Disclosure

We do not sell your personal information. We may share data with trusted service providers (such as hosting, payment processors, and analytics vendors) strictly to operate the service, or when required by law, court order, or to protect the rights, property, or safety of Triorad, our users, or others.

5. Data Security

We implement industry-standard administrative, technical, and physical safeguards designed to protect your information. No method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

6. Data Retention

We retain personal information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements.

7. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, delete, or export your personal data, and to object to or restrict certain processing. To exercise these rights, contact us using the details below.

8. Cookies

We use cookies and similar tracking technologies to operate the site, remember preferences, and analyze usage. You can control cookies through your browser settings.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at info@trionex.pk.